What pets do you care for?

We currently care for common household pets such as; dogs, cats, rabbits, hamsters, gerbils, guinea pigs, and fish. Unfortunately, we are not able to care for birds, reptiles, farm animals, or exotic pets at this time.

Is Pet Au Pair insured?

Absolutely! Pet Au Pair and its staff will always act safely and within the best interest of a pet’s care, but accidents can happen. We currently carry Public Liability insurance.

What is your cancelation policy?

We’re glad you asked! We understand that sometimes even the best plans can fall apart. Pet Au Pair will always aim to be flexible with bookings and would prefer to rebook all services for an alternative date. If a mutually suitable date is not possible, we are happy to cancel your services. We ask that we are notified as soon as possible, with a minimum 12-hours notice before any dog walking service.

DOG WALKING:

12 hours Before Scheduled Service - A $15 service fee will be applied for any service above $30.

After 12 hours - Full-service fees will be applied.

All Subscription-based services (cleaning):

1-month notice is required to cancel your weekly or fortnightly services. A final service date will be confirmed once a cancellation has been agreed to.

PET SITTING:

1 weeks notice is required for a full refund

72 hours or more - $50 flat fee

48 hours notice - 50% refund

24 hours or less - 25% refund